Shipping Policy

Shipping Information

We currently ship exclusively within the United States.

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Processing Time

Orders placed before 5:00 PM PST (Pacific Standard Time), Monday through Friday, will be processed within 1–2 business days.
Please note: we do not process or ship orders on weekends.

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Shipping Time

Our average delivery time is 7–8 business days (Monday through Friday), depending on your location within the U.S.

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Shipping Costs

Shipping is completely free—we cover all delivery costs for every order.

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Track Your Order

Once your order has been shipped, you’ll receive a tracking number via email. Use this number on our Order Tracking page to follow your package and see the estimated delivery date.

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Shipping Carrier

We primarily ship with DHL to ensure fast and reliable delivery.

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Experiencing a Delay?

We aim to deliver all orders on time, but occasional delays may happen.
If your order is delayed by more than 7 business days, please contact us at info@bettyrae-jewelry.com with your order number, and we’ll follow up immediately.

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Order Not Received?

If you haven’t received your order after the standard delivery time, you can choose one of the following:

• We’ll reship your order at no additional cost.

• We’ll refund your full purchase amount to your original payment method.

To request either, contact us at info@bettyrae-jewelry.com with your order number.